Integrations
Channels, connectors, credentials and the tool registry
Channels
4
3 receiving messages
Need attention
1
reconnect to resume
Chats, last 30 days
126
Last health check
10:40
checked every 12 hours
Channel health
+65 •••• 0142
24chats
Session expired 2 hours ago. New messages are not arriving.
Web chat
ActiveWebsite widget
21chats
Receiving messages
support@example.com
46chats
Receiving messages
Telegram
Active@sample_support_bot
35chats
Receiving messages
Prototype: these channels are samples. Nothing is connected to a real WhatsApp, email or chat account.
Connectors
CRM
ConnectedContacts, deals and lead updates
Calendar
ConnectedRead availability and book slots
Company research API
ConnectedPublic company data
Webhooks
Not connectedReceive events and call other systems
Tool registry
Tools that agents may be given. Credentials are stored once, encrypted, and never shown to agents or in logs.
| Tool | Type | Policy | Credential |
|---|---|---|---|
| Company research API | REST API | Read only | •••• set |
| CRM: read contacts and deals | REST API | Read only | •••• set |
| CRM: update lead | REST API | Needs approval | •••• set |
| Send email | SMTP | Needs approval | •••• set |
| Calendar: book slot | REST API | Needs approval | •••• set |
| Outbound webhook | Webhook | Needs approval | •••• set |
| Invoice lookup | REST API | Read only | •••• set |